Razorpay and WhatsApp Integration
A Razorpay–WhatsApp integration sends payment links, reminders before and after due dates, and receipts on WhatsApp, and updates your records the moment a payment succeeds. For businesses that invoice customers regularly, it usually shortens the time to get paid.
Key Facts
| Razorpay side | Payment Links API, payment and payment-link webhooks |
|---|---|
| WhatsApp side | Cloud API utility templates for reminders and receipts |
| Typical flow | Invoice issued, link sent, reminder at due date, receipt on payment |
| Records | Payment status written back to your billing system, CRM or Tally |
| Typical effort | 1–3 weeks |
Why WhatsApp for collections
Customers open WhatsApp messages far more reliably than emails, and a link that opens UPI directly removes friction.
Design the reminders
- A polite link on invoice day.
- A reminder on the due date.
- A follow-up a few days later, then hand over to a person.
- Stop reminders instantly when the payment webhook arrives.
See adding Razorpay payments and GST invoicing.
Frequently Asked Questions
Are payment reminders marketing messages?
Reminders about an existing transaction are generally utility templates, which Meta prices lower than marketing. Template approval decides the category.
Can customers pay by UPI from the link?
Yes, Razorpay payment links support UPI, cards, net banking and wallets, depending on your account settings.
Related Integrations
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