Customer Portal Development Cost in India
A customer portal for a B2B business in India typically costs ₹5 lakh to ₹12 lakh for order status, invoices, statements and documents connected to your ERP or Tally, ₹12 lakh to ₹30 lakh with online ordering, payments, service requests and multiple user roles per client, and more for complex multi-system portals.
Key Facts
| Biggest cost driver | Reliable integration with ERP, Tally and document storage |
|---|---|
| Security | Each client sees only its own data; OTP or SSO log-in; audit logs |
| Adoption | Links sent in every invoice and dispatch message |
| Payback | Fewer routine calls and faster collections |
Cost Bands
| Tier | Indicative range (INR) | Timeline | What is included |
|---|---|---|---|
| Self-service portal | ₹5–12 lakh | 8–12 weeks | Order status, invoice and statement downloads, documents, WhatsApp links |
| Ordering and service portal | ₹12–30 lakh | 3–5 months | Reorders, payments, service requests, client roles, account manager visibility |
| Multi-system portal | ₹30 lakh and above | 5–8 months | Several source systems, custom pricing, analytics for clients |
What moves the price
- Number of source systems and data freshness.
- Online ordering with client-specific pricing.
- Payments and reconciliation.
See customer portals: self-service without losing the relationship and building a client portal into your website.
These ranges are indicative for 2026, based on the effort such projects typically take. Your quote depends on your scope, integrations and quality requirements; a short discovery phase turns this into a firm number.
Frequently Asked Questions
Will clients actually use it?
Most do for routine needs when links arrive in messages they already get.
Can it show live stock and prices?
Yes, if the ERP data is reliable and the integration refreshes often enough.
Related Cost Guides
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